We usually ship your orders within 3 business days after payments received. Customers will be notified by email if your orders cannot be shipped and a full refund will be given immediately.
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Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you.
We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.
Refund will be issued to the same account holder and in the same form of payment originally used for purchase.
30-days Goods Returns
Your interest is protected by our “30-days guaranteed return policy”, we accept products with not more than 30 days of receipt (based on the delivery record). Please contact us for returning information and kindly visit “Refund policy” section for more details.
We're sorry, but we DO NOT ACCEPT returns of certain products, including:
Any product that is returned more than 30 days after receipt.
Any product that has been opened or used (taken out of its plastic wrap or box).
Any product that is not in its original condition, is damaged, or is missing parts.
Any book and accessories.
Any discount, clearance or sales product that has already been stated non-returnable.
Any free gift product and samples.
In the event of dispute, our decision shall be final and conclusive.
Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.
When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. (In Hong Kong, for the return of undeliverable, re-stocking fee of HK$25 will be deducted from your refund.)
We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged US$6/ US$15/ US$18 or US$25* for resend shipping fee per parcel.
* Re-shipping fee is base on the original shipping method used for your purchase.